Refund Policy for Banana Pro AI

Effective Date: 2025-12-10

Introduction

Welcome to Banana Pro AI (also referred to as "Company", "We", "Us", or "Our")!

We value every customer and strive to deliver high-quality AI creative services. This Refund Policy outlines the conditions, process, and limitations for requesting a refund on purchases made through our platform https://bananaproai.com.

Credit-Based Service Model

Banana Pro AI operates on a credit-based system. When you purchase a plan, you receive a certain number of credits that can be used across our AI services, including image generation, video generation, and other creative tools. Credits are consumed each time you use a service.

Refund Eligibility

Eligible for Refund

You may request a refund if all of the following conditions are met:

1. Refund Request Period: Your request is submitted within 10 days of the original purchase date.
2. Remaining Credits: Your account still has unused credits from the purchase. The refund amount will be calculated proportionally based on your remaining unused credits.
3. Valid Reason: You provide a clear and reasonable explanation for the refund request.

Refund Calculation

• Full Refund: If no credits from the purchase have been used, you are eligible for a full refund.
• Partial Refund: If some credits have been consumed, the refund amount will be calculated as follows:
  • Refund Amount = Original Purchase Price × (Remaining Credits ÷ Total Credits Purchased)
• No Refund for Fully Used Credits: If all credits from the purchase have been consumed, no refund will be issued.

Non-Refundable Situations

Refunds will not be granted in the following cases:

1. Expired Refund Period: The refund request is submitted more than 10 days after the purchase date.
2. Fully Consumed Credits: All credits from the purchase have been used.
3. Violation of Terms: Your account has been suspended or terminated due to a violation of our [Terms of Service].
4. Abuse or Fraud: Evidence of fraudulent activity, abuse of the refund system, or manipulation of credit usage.
5. Chargebacks: If you have already initiated a chargeback with your bank or payment provider, we reserve the right to deny any refund request.
6. Free or Promotional Credits: Credits obtained through promotions, bonuses, giveaways, or free sign-up rewards are non-refundable.

How to Request a Refund

To submit a refund request, please follow these steps:

1. Send an email to [email protected] with the subject line: "Refund Request".
2. Include the following information in your email:
   • The email address associated with your account.
   • Your order or transaction ID (if available).
   • The date of purchase.
   • The reason for your refund request.
3. Await our response. Our team will review your request and respond within 5 business days.

Refund Processing

• Once approved, refunds will be processed through the original payment method used for the purchase.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Upon refund approval, the corresponding credits will be immediately deducted from your account.

Credit Refunds for Failed Tasks

If an AI generation task fails due to a system error (not caused by user input), the credits consumed by that task will be automatically refunded to your account. No action is required on your part.

Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: [email protected]
• Website: https://bananaproai.com